latinoamérica
- shopping |
- Shipping |
- Payment |
- Exchange policy | General
shopping
How do I place an order?
Ordering at babycottons online is easy. From the product page, simply select the size and color of the item you would like and the quantity and click "add to bag". When you are finished shopping, click on the shopping bag button at the top of the page and follow the instructions to check out.
If you would like additional assistance placing an order, please contact customer service at customerservice@babycottons.com
How do I find what I'm looking for?
If you know the product(s) you're looking for, simply enter the description or the code number into the search box. You can also browse items by product category, collection, gender or age.
How do I know which size to purchase?
We offer a sizing chart for our clothing. This will help guide you in determining which size to purchase. Simply look for the child's age, height, or weight to ensure that your purchase will be the appropriate fit.
Where are your clothes made?
For babycottons quality is the most important criteria. Most of our clothes come from either Peru or Argentina. All of our layette and first layer clothing made in Peru is made of pure Pima Cotton.
shipping
When will my order ship?
babycottons endeavors to ship purchases of in-stock items within 48 hours of receiving your order. If an item included in your order is not in stock you will be notified promptly. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
Orders are processed once credit card authorization and verification have been obtained. Once your order is processed we will send you an email with the shipping confirmation and tracking number.
When will my order be delivered?
Once your order has been verified and processed, the package will ship as follows:
Standard ground arrives within 5 to 7 business days
2nd Day arrives within 2 business days
Overnight arrives within 1 business day
Saturday and Sunday are not considered business days.
We ship via UPS.
Note: orders placed after 2:00pm EST will be processed the following business day. Depending on stock availability your order may be shipped in separate packages. In any case you will be billed only once for the shipping method selected.
How much does it cost to ship my order?
We charge a flat fee for each type of shipping within continental US, regardless of the amount of items per order.
Ground: $10.00
2nd day: $30.00
Next day: $50.00
For all orders over $150.00 we offer free ground shipping within continental US. Sorry, but we can not apply this value as credit to other shipping methods.
Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Canada are shipped via U.S. Postal Service Priority Mail at a flat rate of $35 (including insurance). Please allow 5 to 10 business days for delivery.
Shipments to Europe and other select international destinations are shipped via USPS Express Mail International. The cost for this option is a flat rate of $50 ($60 with insurance) regardless of the size of the order. Estimated time of delivery varies greatly depending on the Customs control for each country. For Europe, on average, allow 5 to 10 business days for delivery.
Gift wrap is not available for international shipments. Babycottons is not responsible for customs clearance nor duties, taxes, or any additional charges that may apply at destination. Babycottons is not responsible for lost or stolen items shipped to international destinations. We strongly suggest you select the insurance option for your order.
Do you ship to other international destinations?
babycottons.com gladly accepts orders from around the globe. If your country of destination is not in the dropdown list of possible shipping addresses at checkout, please contact us at info@babycottons.com or at (305) 576-8792 to enquire about shipping methods and costs available to your destination.
Will my order be taxed?
Applicable sales tax will be applied to all orders based on shipping address. For shipping to those States where we have a physical presence (please check our stores for a listing) we must charge the applicable sales tax. Please note that most our products are exempt from sales tax in NY and NJ, so despite us having a physical presence there your order will not be taxed if shipped to those States. If we do not have a store in your State then no sales tax will be applied to your order. No sales tax applies to international shipments.
payment
What payment methods can I use when ordering online?
The following credit cards are accepted at babycottons: American Express, Discover, MasterCard, and Visa.
Is my credit card secure?
As a customer, you reserve the right to be concerned about the security of your credit card information. Please be assured that your financial information is sent to us via encrypted data and can therefore not be hacked, received or deciphered by other merchants or mean people with malicious intentions. This webstore has taken the steps to ensure your security by using the highest levels of encryption security.
exchange policy
How can I change or cancel my order?
Once an order is placed at babycottons.com, you cannot make changes online. For assistance please call our customer service representatives at (305) 576-8792
What if I want to return or exchange an item?
There are two ways to return or exchange a web purchase.
You can return items in any of our stores or you can mail the purchase back to us at:
babycottons US
4141 NE 2nd Avenue
Suite # 106 B
Miami, FL 33137
Please see our return policy in this website for complete details of our return and exchange policies.
general
With whom can I speak to regarding an experience I had in a shop?
If you'd like to tell us about a particular experience you had in one of our shops, good or bad, please contact us at customerservice@babycottons.com
Does babycottons franchise its retail shops?
At this time we do not offer franchises.
How can I be notified of your online sales and promotions?
Simply register with us on our website and we will gladly email you sale and promotion updates.
